Shipping & Delivery
Shipping & Delivery – SUN Concept Bali
All orders are shipped from Bali, Indonesia.
We aim to process and ship all orders within 2–3 business days. Once dispatched, you will receive a confirmation email with tracking information. We work with trusted shipping partners to ensure your order arrives safely and on time.
For our customers convenience, we offer flat rate delivery charges as the following:
Zone 1 - Indonesia - Free , 1-3 working days
Zone 2 – Asia - $15 , 3 working days
Zone 3 – Australia/New Zealand -$25 , 5-7 working days
Zone 4 – USA - $25, 5-7 working days
Zone 5 - Europe - $25, 5-7 working days
Zone 6 - Rest of the world - $30, 14 working days
Please note that delivery times may vary depending on destination, customs processing, and external factors beyond our control.
How Your Order Gets from Us to You
At SUN Concept Bali, we are committed to delivering your order quickly and efficiently. Orders will usually be processed and shipped within 2-3 business days. Orders are not processed or shipped on weekends or Indonesian public holidays.
Shipping Partners & Delivery Times
We use trusted shipping partners to ensure safe and reliable deliveries:
- Indonesia: Estimated delivery: 2-4 business days
- International: Estimated delivery: 5-7 business days
Delivery times vary depending on location and customs processing.
A tracking number will be sent via email once your order has been shipped.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with:
- Your tracking number
- A direct link to track your shipment
If you do not receive your tracking details, please check your spam folder or contact our customer service team.
Delivery Policy
Returns & Refunds for Faulty Items
We stand by the quality of our products. If you receive an item with manufacturing defects (e.g., holes, running dye, torn hems), we will issue a refund or replacement.
To process a refund:
- Send clear photos of the faulty item to our customer service email.
- Our team will review and approve the refund request.
- Once approved, refunds may take up to 10 business days to process.
You will receive a confirmation email once the refund is completed.
Shipping Terms & Conditions
- Shipping Responsibility: Once your order is shipped, SUN Concept Bali is not liable for delays caused by customs, weather, or courier services.
- Correct Shipping Details: Customers must enter the correct delivery address, phone number, and email at checkout. Undeliverable parcels due to incorrect details will be returned to us, and a re-dispatch fee will apply. Original shipping fees are non-refundable.
- Delivery Times & Delays:
- Estimated delivery times are from the date your order is shipped, not the date of purchase.
- Customs clearance may cause delays depending on the regulations of your country.
- Signature Upon Delivery:
- Some orders require a signature upon delivery.
- If no one is available, the courier will attempt redelivery or contact you.
- If a package remains unclaimed for 5 days, it will be returned to us, and additional re-dispatch fees will apply.
- Unclaimed Orders:
- Returned orders will be held for two weeks before cancellation if the customer does not respond.
6. Order Cancellations:
- We reserve the right to decline or cancel orders (with a full refund) if items are unavailable.
7. Packaging & Risk:
- We take care in packaging your order, but SUN Concept Bali is not responsible for damages once the parcel has been handed over to the courier.
8. Customs & Import Duties:
- Some international orders may incur customs fees or import taxes, which are not covered by SUN Concept Bali or the shipper.
- These charges depend on your country’s customs regulations. Contact your local customs office for details.
- If a package is refused due to unpaid duties, it will be returned to us, and original shipping costs are non-refundable.
Need Help? Contact Us!
For any inquiries, shipping updates, or assistance, contact our customer service team via:
📱 WhatsApp: (+62) 82145206230
📧 Email: sunconceptbali@gmail.com