Refund policy
Return Policy – Sun Concept Store Bali
We do not offer refunds, but we’re happy to provide store credit for eligible returns.
How to Request a Return
We only accept returns for faulty items, and we kindly require an unpacking video for verification.
To request a return:
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Email us at sunconceptbali@gmail.com within 2 days of receiving your order.
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Include your order number, a brief explanation, and attach the unpacking video.
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If your return is approved, we’ll send you the return address and further instructions.
Return Conditions
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Items must be unworn, unwashed, and in their original condition with tags attached.
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Returns must be shipped with a tracked shipping method at your own cost.
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Shipping fees are non-refundable.
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If the return doesn’t meet our conditions, the item will be sent back to you.
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If your item is confirmed faulty, we’ll resolve it with a store credit or refund.
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If your package is refused and returned to us, return shipping and any related fees will be deducted from your store credit.
Customs & Import Tax
For international returns, please note that Indonesian customs may charge import taxes. You will be responsible for any additional charges applied by customs upon arrival.
Non-Returnable Items
We do not accept returns or offer refunds for:
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Sale or discounted items
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Swimwear
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Jewelry
Contact Us
For any questions, feel free to email us at sunconceptbali@gmail.com.